Refund Policy

At GEMESIS-DIAM LLP, customer satisfaction is our priority. This Refund Policy explains the terms under which refunds may be processed for purchases made through our website [gemesisdiam.com] (the “Site”).

1. Refund Eligibility

Refunds may be granted under the following conditions:

• Defective or Damaged Products: If the product you received is defective, damaged, or not as described, you are eligible for a refund.

• Incorrect Products: If you received the wrong product, we will initiate a refund or replacement.

• Change of Mind: Refunds for reasons other than defects or incorrect products will be at our sole discretion and subject to specific conditions.

2. Requesting a Refund

To request a refund:

1. Contact Us: Submit your request via email at support@gemesisdiam.com within [Insert Timeframe, e.g., 7 days] of receiving the product.

2. Provide Details: Include your order number, proof of purchase, and a detailed explanation of your refund request. Supporting documentation, such as photos of the defect or damage, may be required.

3. Return of Products

In cases where a return is necessary:

• Products must be returned in their original condition, including packaging, tags, and any accessories included at the time of purchase.

• Return shipping costs will be borne by the customer unless the return is due to an error on our part (e.g., defective or incorrect product).

• We recommend using a trackable shipping method for returns. GEMESIS-DIAM LLP is not responsible for lost or undelivered returns.

4. Refund Process

Once we receive and inspect the returned product (if applicable), we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within [Insert Timeframe, e.g., 5-10 business days].

• Refunds will be issued to the original payment method used during the purchase.

5. Non-Refundable Items

The following items are not eligible for refunds:

• Custom or personalized orders.

• Items purchased on clearance or marked as “final sale.”

• Products returned in a condition different from their original state.

6. Late or Missing Refunds

If you have not received a refund within the stated timeframe:

1. Check with your bank or payment provider; processing times may vary.

2. Contact us at support@gemesisdiam.com if the issue persists.

7. Changes to the Refund Policy

GEMESIS-DIAM LLP reserves the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date.

8. Contact Us

If you have questions about this Refund Policy or need assistance with a refund request, please contact us:

Email: support@gemesisdiam.com

Thank you for choosing GEMESIS-DIAM LLP. We value your business and are committed to resolving any issues promptly.