Shipping Policy

Thank you for shopping with GEMESIS-DIAM LLP. This Shipping Policy outlines the terms and conditions regarding the shipping and delivery of products purchased through our website [gemesisdiam.com] (the “Site”).

1. Shipping Destinations

We currently ship to:

• Domestic locations within [Insert Country Name].

• International locations, where applicable.

If your location is not listed at checkout, please contact us at support@gemesisdiam.com to confirm shipping availability.

2. Processing Time

• Orders are typically processed within [Insert Timeframe, e.g., 1-3 business days] after payment confirmation.

• Custom or personalized orders may require additional processing time.

3. Shipping Methods and Delivery Times

We offer the following shipping options:

• Standard Shipping: Estimated delivery within [Insert Timeframe, e.g., 5-7 business days].

• Express Shipping: Estimated delivery within [Insert Timeframe, e.g., 2-3 business days].

Delivery times may vary based on your location, shipping method selected, and unforeseen circumstances such as weather, customs delays, or carrier issues.

4. Shipping Costs

• Shipping charges will be calculated and displayed at checkout based on the shipping method and destination.

• Free shipping may be offered on orders above a specified value, as indicated on the Site.

5. Tracking Your Order

Once your order has shipped, we will provide a tracking number via email. You can use this number to monitor the status of your shipment on the carrier’s website.

6. Customs, Duties, and Taxes

For international orders:

• Additional customs fees, duties, or taxes may apply based on your country’s regulations.

• These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

7. Shipping Restrictions

We cannot ship to P.O. boxes, APO/FPO addresses, or certain restricted regions. If your address falls under these categories, we will contact you for an alternative address or cancel your order.

8. Damaged, Lost, or Delayed Shipments

• If your order arrives damaged, please notify us within [Insert Timeframe, e.g., 7 days] of receipt with photos of the damaged item and packaging.

• If your shipment is delayed or lost, contact us at support@gemesisdiam.com for assistance.

• GEMESIS-DIAM LLP is not responsible for shipping delays caused by the carrier or events beyond our control.

9. Changes to Shipping Information

If you need to update your shipping address after placing an order, please contact us immediately. Changes may not be possible once the order is processed or shipped.

10. Changes to the Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Updates will be posted on this page with an updated effective date.

11. Contact Us

If you have questions or concerns about this Shipping Policy or your order, please contact us:

Email: support@gemesisdiam.com

Thank you for shopping with GEMESIS-DIAM LLP. We value your trust and aim to ensure a seamless delivery experience.